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IVR Developer

Minnesota - Developer

Hollstadt Overview

Hollstadt Consulting is a management and technology consulting firm dedicated to placing professionals at engagements where they will excel. When you work with us, you'll work with a refreshingly real company led and staffed by seasoned experts who are also down-to-earth, good people. We're committed to treating you with respect and helping you achieve your career aspirations.

Since 1990, Hollstadt has been a trusted partner to more than 150 domestic and global companies and has successfully completed over 2,000 projects. Our continued growth has created challenging and rewarding opportunities for accomplished IT and Business Consultants. Hollstadt Consulting is an equal opportunity employer including disability/veteran.

Job Description

Requirements

• Strong background with NICE CXone implementations, including CRM integrations with external platforms

• 3+ years of implementation experience in a cloud computing or telephony environment or 3-5 years’ experience in contact center operations or technology, or process management

• Effective oral and written communication skills with the ability to interact with all levels of employees and customers

• Ability to collaborate across teams to ensure integration and development is completed (Application Development, IT Security, Business, etc.)

• Ability to solve multiple, complex issues and work multiple projects simultaneously

• Experience integrating business processes across disparate systems and multiple Salesforce instances using web services, SOAP, REST, XML, HTML and JavaScript

• Experience in working with tools like Visual Studio Code, Salesforce, Workbench etc.

• Knowledge about Out of The Box functionality and the ability to discern when to configure over code

• Experience with Scripting call flows, CXone user hub / Studio

• Knowledge, experience, and familiarity with Building REST APIs on Salesforce Platform.

• Strong time management skills, and ability to meet deadlines


Preferred

• Bachelor’s degree

• Knowledge of agile, IT Service Management, and other development and support processes and methodologies.

• Understanding and experience working in a Health Care Company

Benefits + Perks

Comprehensive Benefit Plan

Hollstadt offers a competitive and comprehensive benefit package which includes Medical, Dental, Vision, Long Term/Short Term Disability, and Life Insurance. With three different medical plans to choose from, you can enroll in the coverage you need from single to family, or anywhere in between!

Remarketing Process

Hollstadt is based on retention and relationships. We get to know your strengths and career wishes throughout your assignment and then start remarket discussions 6-8 weeks prior to your end date. By being proactive, we are able to keep your down time between assignments as short as possible, unless you choose otherwise.

Professional Development

Hollstadt offers free bi-weekly training courses for our consultants as well as on-demand access to past sessions through our consultant portal. Trainings give our consultants the continuing education they need to excel on their projects.

401k + Matching

One popular benefit is our 401(k) match on the first 4% of your contributions. Hollstadt wants to help you reach your long-term financial goals and understands that planning for your future is critical. Consultants also have access to support from a Financial Advisor.

Bonus Opportunities

We appreciate and reward loyalty. Join Hollstadt, stay for 5 years, and we’ll give you a $5,000 Longevity Award bonus! Additionally, we know great talent knows other great talent. If you are on contract with Hollstadt and refer one of your connections who gets placed, we’ll pay you $1,000!

Ongoing Support & Networking

We have made a significant investment in building a support program for our consultant team - so you never have to feel like you are going it alone. We also have a Consultant Coach program which acts like a 'work buddy' to provide a safe ear for questions or concerns at your client site.