Title: Business Analyst
Location: St. Paul - Hybrid - note going onsite is on an as needed basis
Anticipated Project Start Date: ASAP
Anticipated Duration: 8 – 18 months
Estimated Hours: Flexible; Up to full time
Mandatory Qualifications:
• B.S. or B.A. degree (4 year) (or Associates degree plus an additional 5 years’ experience)
• Proven competency in property tax calculation/accounting
• 5+ years’ experience in business process modeling
• 5+ years’ experience in developing and delivering training
• Intermediate-level skills MS Office Suite including Visio
Desired Qualifications:
• Experience managing projects in state, county, or city governments or non-profit sector
• Experience with Tyler tax system software
• CBAP certification from IIBA, or other Business Analysis or Process-related certification
• Note: Diverse and bilingual candidates are strongly encouraged to apply.
General Skills and Abilities:
• Business acumen
•Skills: Elicitation skills, Relationship-building skills, Influencing skills, General Management skills.
Practical and pragmatic process-orientation; efficient and effective
• Has or can quickly earn trust and credibility with stakeholders through action and transparency.
• An “honest broker” – can deliver bad news in good ways.
• Ability to communicate up-down-and-across.
• Analytical, strategic, creative, and systems thinking skills
• Ability to analyze problems, identify and evaluate options, and implement solutions.
• Ability to determine priorities, plan workload, and meet deadlines.
• Ability to develop and manage budgets.
• Knowledge of Business Analysis best practices; ability to adapt to the needs of the organization/Project.
• Performs at high levels under pressure, even during organizational chaos.
• Coachable; open and receptive to continual feedback
Primary Responsibilities:
• Understands the project drivers and expected business outcomes.
• Develops the business analysis and training approaches in collaboration with key stakeholders to achieve business outcomes.
• Documents swimlane and detailed process maps for in-scope processes.
• Documents procedures and desktop references for each process step.
• Develops training materials and delivers training.
• Logs and follows through to disposition Project-related risks, action items, issues, and decisions; escalates issues and risks as needed.
• Monitors progress, tracks hours, and reports status.
Primary Deliverables:
• Swimlane diagrams
• Detailed process diagrams
• Procedures and Desktop references
• Training materials and Training delivery
• RAID Register - Risks - Action Items - Issues - Decisions
• Status Reports (including hours burndown)